Thank you for shopping at LingoPost. To maintain the highest quality for our readers, we have established the following policy regarding returns and refunds.
1. Return Window
- 7-Day Policy: You have 7 calendar days from the date of delivery to request a return or exchange.
- Non-Trial Period: Please note that this 7-day window is for inspection only and is NOT a trial or reading period. Books that show signs of being read will not be eligible for a return.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Item Condition: The book must be brand new and unread. If the book was originally delivered with a seal or plastic shrink-wrap, it must remain unopened and intact.
- Completeness: All original inserts, bookmarks, and bonus materials (such as CDs, booklets, or posters) must be returned together with the book.
3. Non-Returnable Items
We cannot accept returns or provide refunds for the following:
- Pre-order Items: Unless there is a significant manufacturing defect, pre-order items are not eligible for cancellation or return.
- Clearance Items: Products marked as “Clearance” or “Final Sale” are non-returnable.
- Digital Content: E-books, digital downloads, or other virtual products.
- Human-Induced Damage: Including but not limited to creased spines, folded pages (dog-ears), stains, removed seals, or handwritten notes.
4. Refund Methods & Timing
- Refund Path: Refunds will be issued to your original payment method (Credit Card, PayPal) or issued as Store Credit, depending on your preference.
- Processing Time: Once we receive and inspect your return, please allow up to 14 business days for the refund to be processed.
5. Shipping Costs
- Merchant Responsibility: If the return is due to our error (incorrect item sent, printing defect, or shipping damage reported within 24 hours), we will cover all shipping costs.
- Customer Responsibility: If the return is due to personal reasons (e.g., changed mind, purchased by mistake), the customer is responsible for the return shipping fees.
6. Need help?
Contact us at hellocantonesehk@gmail.com for questions related to refunds and returns policy.